Remote Monitoring and Management

remote monitoring and management

CyberGate IT is committed to delivering secure, fully-managed IT environments. Our solutions are directed by a dedicated virtual Chief Information Officer (vCIO) who is supported 24 hours a day by our certified technicians in our Network Operations Center (NOC). The Cyber Gate IT team constantly monitors and manages the health and security of every device on your IT network. We immediately investigate, identify and remediate potential problems – often before you even realize there’s an issue.

24×7 Help Desk Monitoring

Our 24×7  help desk service is a seamless extension of our remote monitoring platform. When you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it. Our U.S.-based help desk provides 24×7 support that is available via phone, email or web-based chat. In addition, our technicians can remotely access an end-user’s computer to quickly diagnose and resolve issues to help maintain employee productivity.

With our 24×7 protection, you enjoy the following benefits:

  • Complete peace of mind
  • A customer-focused support team
  • 24×7 monitoring, management and support
  • Internal and external threat protection

Your Trusted Technology Expert

Business challenges don’t usually fall into neat categories – they’re specific to a threat or a need faced by a company. At CyberGate IT, we seek to understand your specific challenge, identify risks and provide you with effective IT solutions for your company. Our team of vCIOs leverage technologies to address your business goals and execute strategies that will grow with you.

Staying current and competitive in business often means re-evaluating technologies and business solutions. Our vCIO team will help manage your technology deployment with their expertise and experience. They’ll ensure the technology is integrated into your business solution to advance your business goals and make sure the job gets done right.

Our management of your IT environment includes monthly reporting and quarterly reviews. We work with you to develop short- and long-term plans based on your specific business needs, growth plans and industry and technology advances.