If there’s one certainty in IT, it’s that things are uncertain. Computers crash, software doesn’t work as it should, and problems occur. And when they do, the way that you respond can be the difference between a minor hiccup and a full- blown business interruption.
Proactive IT Monitoring
Our fully-managed IT services suite is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We’ll catch (and fix) the little problems before they become big ones – often before you’re even aware there was an issue.
Full Problem Resolution & Expert Customer Service
In the world of IT, problems happen. Computers crash, passwords are lost, email stops working – the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt, and potentially damaging, halt.
With Pro-Active Managed IT’s Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.
Proactive IT Maintenance
Not every support issue can be called a catastrophe – until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business. We’ve adopted a proactive approach to network monitoring and IT maintenance.
That’s why our help desk is a seamless extension of our remote monitoring platform. When you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.
Our technicians receive regular training, coaching and quality review to continuously sharpen their skills. They’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery. Our technology certifications include:
If you can’t identify the source of a problem, it’s impossible to solve it. Poor network visibility is not only a big risk to your organization’s security, it also threatens employee productivity, and makes it difficult to manage everyday nuisances like downtime and bottlenecks.
Illuminate your network blind spots
Having visibility into your network I the first step to defending it. Pro-Active Managed IT provides businesses with the network security solutions they need to illuminate their networks. Our visualization services include:
Logging and reporting of all network activity. A suite of bit data visibility and reporting tools that instantly identify and distill key network security threats, issues and trends, accelerating the ability to set meaningful security policies across the network.
Complete network scans. Mapping every device connected to the network is as simple as running a quick scan directly from our Web UI.
Control over mobile connections. Track all mobile connections through Wi-Fi and VPN to ensure only approved devices an access corporate data.
Threat detection. Put a spotlight on infected devices before malicious hackers have a chance to deploy your network resources and company data to the public.
vCIO Technical Advisory Services
Business challenges don’t usually fall into neat categories – they’re specific to a threat or a need faced by a company. At Pro-Active Managed IT, we seek to understand your specific challenge, identify risks, and provide you with effective IT solutions for your company. Our team of virtual CIOs leverage technologies to address your business goals and execute strategies that will grow with you.
Your trusted technology expert
Staying current and competitive in business often means re-evaluating technologies and business solutions. You’re provided with a personal vCIO advisor to help manage your technology deployment with their expertise and experience. They’ll ensure the technology is integrated into your business solution to advance your business goals and make sure the job gets done right.